Terms of business

These terms apply when you engage Ellan Systems Limited (“we”, “us”), a company registering on the Isle of Man, to provide AI consultancy and managed AI assistant services (the “Services”). Your written plan and quote (the “Quote”) forms part of these terms. If they conflict, the Quote takes priority.

1. The Services

We will plan, set up and, where agreed, run and maintain AI assistants for your business as described in the Quote, using reasonable skill and care. We may use third-party software and AI providers to deliver the Services.

2. What the Services are not

The Services support admin, marketing and operational work. They are not legal, medical, financial, tax or other professional advice, and they don't replace professional judgement. You remain responsible for decisions made in your business and for checking outputs before relying on them or sending them to others.

3. Your responsibilities

• Give us timely access, information and decisions we reasonably need.
• Make sure you have the right to share any information or systems with us.
• Review and approve outputs as agreed in the Quote.
• Keep your own professional, regulatory and confidentiality obligations.

4. Fees and payment

Setup fees are fixed in the Quote and invoiced as stated there. Monthly fees are invoiced monthly in advance. Invoices are payable within 14 days. Third-party software costs are passed on as set out in the Quote. We may charge interest on overdue sums at the rate allowed by law, and may pause the Services if invoices remain unpaid after a reminder.

5. Term and ending the Services

Pilots run for the period stated in the Quote. Monthly services continue until either of us gives one calendar month's written notice. Either of us may end the agreement immediately if the other seriously breaches it and doesn't put it right within 14 days of being asked. When the Services end, we'll remove our access and, at your choice, return or delete your data, except where the law requires us to keep it.

6. Confidentiality

Each of us will keep the other's confidential information private and use it only for the Services, except where disclosure is required by law. This continues after the agreement ends.

7. Data protection

Where we process personal data on your behalf, we act as your processor and will sign a data processing agreement that meets Isle of Man (and, where relevant, UK) data protection law. Our privacy notice explains how we handle our own clients' and enquirers' information.

8. Intellectual property

You own your data and the content produced for you through the Services. We keep ownership of our general methods, templates and know-how, and grant you a licence to use anything we build for you for your own business for as long as you need it.

9. AI outputs

AI systems can produce errors or incomplete information. We design approval steps to reduce this risk, but we don't guarantee that outputs will be accurate or error-free, or that the Services will produce a particular business result.

10. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that can't be limited by law. Otherwise, we're not liable for indirect or consequential loss, or for loss of profit, revenue or data, and our total liability in any 12-month period is limited to the fees you paid us in that period.

11. Third-party services

We aren't responsible for outages, changes or failures of third-party software or AI providers, but we'll work with you to reduce any disruption.

12. General

These terms, with the Quote, are the whole agreement between us. Changes must be agreed in writing. Neither of us is responsible for delays caused by events outside our reasonable control. These terms are governed by the law of the Isle of Man, and the courts of the Isle of Man have exclusive jurisdiction.

Last updated: October 2026.